Customer Reviews

"Kylie has always been very helpful helping to plan our holidays and giving us options with accommodation & travel. Her knowledge and commitment to you while organising your trip and the care while your away if things don’t go right (ie flights weather etc) . Highly recommend Kylie if you are looking for a travel agent."

"Cheryl is very helpful and gave me options to choose from."

"I liked the quick turnaround on my queries. And that my questions were answered without me needing to follow up. Ditto that I didn't get any "chips with that?" offerings."

"Fast, efficient,knowledgeable and most important is he’s honest"

"She was very quick and efficient with her replies."

"Monica is very helpful and understands our needs. She makes booking a holiday so easy."

"Raelene was very helpful and cheerful and a delight to deal with when we booked our holiday in Rarotonga."

"Brent is brilliant at organizing our trips for, he thinks of everything and makes all the planing simpy stress-free"

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"She was helpful and efficient."

"Vicki was very helpful and understood exactly what we were looking for in a winter holiday this year. We found Vicki very professional in the way in which she organised every detail and much of this was done in her own time."

"Made it easy for us"

"She was very friendly, helpful, accommodated our wants and needs, communicated immediately with our questions and assisted with changes we wanted to make, very happy with the end result."

"Fast and efficient and very pleasant."

"Stephanie consistently pulls it out of the bag. For this trip, I was coming up unsuccessful to secure accommodation and so thought to see if Stephanie could do better….. She found us amazing accommodation and we are so excited"

"We have booked a couple of holidays with Hayley she is a pleasure to work with and looking forward to book our Europe trip with her again in Sep"

"quick , right ."

"Knew what we wanted and listened"

"Quick replies and easy to organise made it so good"

"Very helpful, good communication"

"Sandy was prompt (replied to questions quickly and clearly), efficient, knowledgeable, helpful, experienced - just what you need in a Travel Agent!"

"Communication was done in a clear & timely manner. Very friendly & informative."

"Very informative, & went out of her way to accommodate our needs"

"Good to deal with,seemed to know what we were looking for,could answer all our question. awesome communication."

"She was very helpful and answered any extra questions we had and offered that little more"

"Very straight forward but nice and friendly, informs us of any deals savings we can make etc. And we know her from previous bookings and we know she is great. Goes out of her way to assist."

"Very knowledgeable, professional, approachable and a pleasure to work and plan our wonderful holiday."

"Efficient response to inquiries identifying our personal preferences for holiday"

"Quick response, listened well, easy to communicate with and incredibly helpful"

"Prompt helpful service"

"Very good to with"

"Great communication and easy to deal with."

"Very friendly and knowledgeable. Fast at getting quote back to us with plenty of options"

"Fiona took time with us and explained everything about our travel she booked thing's for us that we asked and she is easy to talk to"

"Quick and easy. Very friendly. Good seat selection."

"Good communication throughout the whole process. Pleasent to deal with. Woyld deal with Laura again."

"Prompt at getting back to us but wasn’t able to hold our quote overnight so had to find other accommodation for first night. The first alternative was $1000 more expensive!!"

"He made everything easy he took care of everything"

"Sindy provided great knowledge of the area and type of accommodation for our upcoming stay in Rarotonga. She also kept me up todate with followup emails and answers to my questions in a timely manner. Thank you"

"She is very clear positive way of communicating. She's a very good listener and promt to respond"

"Sam nailed our itinerary flights accommodation and holiday all in one day exactly as I laid out my preference"

"Jess does a wonderful job of finding the best flights and accommodation. Not only does she do, her job but goes out of her way to see what you are up to and chats away with interest. Offering her input. Which we have found great for exploring. We find Jess a very friendly and helpful person and highly recommend her for your personal travel needs"

"Carmel was aware of what we wanted and all booked"

"Courtney was outstanding in offering us the various options and very quickly had all our requirements in place in no time at all. Very pleasant to deal with and we would use her again for our next trip later in the year"

"Janine was very helpful and has booked our holiday with everything that we asked for and the communication was excellent. Thank you Janine"

"Graham had gone beyond our expectations with his advice and communication"

"He was friendly and kept us well informed when we were booking our Raro trip. Very responsive to our messages and emails."

"Rebekah Fraser replied to my email enquiry within half a day with what I needed to know to make a decision. 2 days later we paid our deposit ~ sorted ?. She also phoned to confirm a few things. Very happy. We will contact her in the future."

"Rachel knows us and recommended a quiet comfortable place to stay"

"Chloe was amazing, we hadn't booked an appointment & just arrived, expecting to wait a while or come back later. However, she said she could fit us in and was really helpful re: accommodation and suggested flights that were at a more civilised time than 0300am! She made the process so easy and made us ask ourselves why we had taken so long in the past, to co-ordinate booking & flights when it could be done by a professional? We'll be back thanks Chloe!"

"Carly is a very pleasant lady. Nothing is a problem for her to look into the best deals for us. Carly is always very prompt in getting back to us. I wouldn’t hesitate to call Carly in the future."

"Kristen did an amazing job. So informative and helpful. Really knows her stuff and so prompt in getting information for us. I have recommended Kristen at house of travel to several friends who now go to her for their travel plans. Excellent. Had many trips over the years and never had any problems. Knowing Kristen and house of travel are there if we had problems is always reassuring."

"Dennis from Orewa has to be one of the best travel agents I have ever dealt with. He helped plan our family trip and sorted out every detail. He is absolutely the best."

"Theresa is absolutely spot on, Very knowledgeable, always quick response and very helpful. She is the best consultant, vast amount of experience for traveler’s."

"She is very friendly and extremely efficient."

"Very helpful, listed to what I wanted to do and found great options. Excellent communication. Can't wait to enjoy my holiday:-)"

"Lisa was friendly, and professional she chatted with us keeping us updated as she looked into booking our flights, accommodation and car rental,she gave us exactly what we asked for."

"Kelly was quick and thorough at booking our holiday"

"Kelly was extremely helpful and knowledgeable about our destination and very efficient in getting all details sorted."

"Kelly was very receptive and answered all of my questions (of which there were many). Kelly made booking with house of travel feel effortless and she went out of her way to make me feel comfortable and well educated on my travel journey. 100% I will be returning to Kelly for her services for my future travel plans. From the get go Kelly greeted me with a smile and was equally as excited for my venture as I was. Cannot thank Kelly enough for how easy and warm she made the booking process feel."

"Sarah Martelli was very knowledgeable, so easy to talk to about accommodation, flights and explaining "life" in Rarotonga for us as first time traveller's. Would definitely use her again."

"Ksenia as usual booked multiple tickets leaving at different destinations. She has done our international travels for many years to various destinations, always vet professionally and accurately"

"Nicci was very helpful in finding a solution for my requirements. She understood exactly what i wanted and brought everything together very easily. I appreciate her time and effort."

"Jessica listened and quickly found a resort but when it was not quite right she searched for another which filled our requirements."

"She was lovely Had a great personality Gave us great guidance for our planed trip eg planing our connection flight from parmy booking motel Day before so don't miss our flight out of the country Explained about insurance eg Just a great Manaaki Don't fly often so goid to have someone like Monica do the work for us ??????????"

"Very efficient with quick bookings and responses to me and my questions. Lovely personality and great friendly rapport."

"Everything was amazing. Quick, understanding."

"She was very helpful and replied quickly to all my questions."

"We have used Amanda on several occasions and have always been happy"

"Erica responded promptly yo my request for a meeting and was most helpful when looking for a Island travel destination."

"Gemma had helped me book travel before when I went to the UK, so it was a no brainer to go back to her to organise my latest trip, and she didn't disappoint ..."

"She was amazing, so helpful and quick to reply with options"

"All information was presented exceptionally well, made booking easy"

"I can't fault Janine, she delivers every time i do business with her. Always meets my needs and offers great suggestions."

"Carmel was very prompt. Her replies came quickly and very on point. She presented options but didn’t hurry us and she still made the deadline for the special. She was kind and friendly to deal with."

"She was very helpful and got the booking done efficiently asked the right questions and got job done, would recommend Emily..Are looking forward to this holiday without any hassle and im sure it will go smoothly. ??"

"She was efficient and understood our needs."

"Lynda was responsive, listened carefully to what we wanted, polite and friendly, asked clarifying questions, checked that what she proposed was what we wanted, nothing was too much trouble, very timely."

"Made the experience very hassle free with finding air fares and accommodation to suit"

"We found Dhawal extremely helpful and very pleasant to deal with."

"Megan was prompt with her response and detailed exactly what we required and answered any questions had excellent service and very helpful."

"Zoe is always very pleasant to deal with. She get all our requests sorted in a very timely and friendly manner."

"Glen was excellent - listened to what we wanted and came up with even better solutions for us than what we had asked for."

"All our questions were answered so promptly."

"Prompt response. Good detail given. Appears friendly."

"Fast and efficient tried other places they took a week to respond"

"She was responsive and efficient and pleasant to work with."

"Very prompt and courteous service."

"Book holiday"

"Amanda really knows how to provide that person touch. It can be years between visits yet she remembers our names and most details needed to help us with our travel plans. She quickly understands what we’re looking for and asks clarifying questions when they are needed. Above all we trust she will come up with the best way to meet the travel needs of everyone in our group."

"Listened to our requirements and worked with us to get the best possible flights and accommodation."

"Namrata was not only very knowledgeable but she took the time to listen to us."

"Very friendly and not a problem to contact with any concerns or requests."

"Replied very promptly and gave the information I needed No pushy sales pitch Very polite"

"She was so helpful & really listened to our wants"

"Great communication and got us exactly what we wanted"

"Very attentive Responsive and helpful. Answered all my questions with ease and open to my abundance of questions."

"We have used Graham now on several occasions, he is always well informed, honest in his opinions as to whether he feels that what we are thinking off is suitable for our needs."

"Very polite and efficient in explaining the outlines of the trip we were wishing to go on. Very pleasant to deal with and organized the trip beautifully."

"Andy was very helpful, and he came across as a very nice and easy-going person to get along with. Andy was also able to get what we wanted for our Rarotonga holiday which made me and my family all very happy and looking forward to really going abroad. Thanks Andy"

"I have used Wendy before the reason you go back is she is so helpful she understands her job and is very accommodating she has everything organised for you listens to what you say nothing is a bother to her Wendy is so lovely to deal with ??"

"I walked in without an appointment but had an idea what I wanted . Within 45 mins I was booked and paid for all set to go on holiday again"

"Silvana listened and understood what type of holiday we were looking for and very quickly found us some excellent options to choose from. Then booked the holiday we selected that same day. Very impressive customer service - thank you!"

"Very helpful did a great job"

"Gary was available, responded quickly with accurate and competitive travel pricing ."

"Nikki got back to me in a quick time and it was easy to book our holiday from her recommendation."

"Angela was extremely efficient at getting us an awesome holiday deal and was very friendly and helpful through the whole experience. She also gave great advice on things to do on our holiday."

"Very quick responses to our inquiry, with detail & pricing. Knowledge of the place / best value for our family holiday! Took care of the whole package to suit our families needs"

"Brenda listened to what we were trying to achieve for our holiday, she gave recommendations, previous customer and personal feedback to ensure we made informed decisions for our holiday. I highly recommend Brenda"

"Donna was very helpful and friendly. Suggested other ways of travel."

"No else from HOT pick up phone Hobsonville did on 30.12/24 late afternoon Had me on a flight to Raro 1/1/25 and accommodation She stayed in office after hours wonderful job to start new year"

"Jen was amazing yo deal with so quick and extremely efficient...best travel agen we have ever used ...thanks jen"

"Aurelie was very helpful and recommended options for accommodation we hadn’t even thought of. Now we have a perfect dream holiday to look forward to!"

"patience with my questions"

"vey friendly, makes it easy for us"

"Kelly was very helpful, professional and personable to deal with. She gave us several options for our holiday and it was no trouble to her to seek out alternatives for flight schedules, seating and accommodation."

"Great communication, research about destinations and options presented"

"Because usual professional very good work"

"Knowledgeable, friendly, efficient"

"She understood exactly what we wanted"

"She is amazing—she responds to my emails promptly, and she is both friendly and professional."

"She found as the best price for our holiday"

"So easy to deal with, knows what we want and gets it done."

"wonderful customer service from Kelly!"

"She was very helpful as I had to change my booking due to my son no longer being able to travel."

"Quick email replies, excellent suggestions, clear feedback. We've booked ??"

"Got the job done, no problem."

"Very helpful and speedy. Made all changes made within a few hrs of the email request."

"Lorraine has amazing talent on travel destinations goes way and beyond with service her quick response to emails is great"

"Very happy with Kimberley’s service. Prompt replies to emails and very accomodating to our needs. Many thanks as always!"

"She knows the flight schedules and layover stops and small tricks and hints to make our holiday so much more enjoyable, we will now just continue to book through her for all our trips"

"Due to family circumstances, I hadn't been able to use Debby for nearly 5 years, but she was initially my husband's Travel Agent back in the early 1990's. Being rather nervous about travelling overseas again and having NEVER actually done the bookings ever before, Debby was just so amazing, reassuring and understanding and my trip was organised, (albeit a small one) by the end of the day, and sent for perusal and confirmation."

"Was able to help us with everything and very patient despite our banks wanting to keep our money"

"Ange, went out of her way to make sure we had all the options to chose from."

"Fast reply on emails , no fuss, knowledgeable."

"Very prompt with responses. Friendly to work with and knowledgeable. Thanks Angela"

"She listened, she gave us choices plus quotes & was very approachable. Seemed interested in us unlike Browns Bay branch"

"Very helpful and pleasant and my needs are a bit different as l suffer l r from macular degeneration and l a m not very technically adept .Also due to circumstances have not travelled for some time and feel nervous especially at airports."

"Cherone's expertise in organizing the holiday for us all was flawless, nothing was too much trouble, and she even managed to upgrade our accommodation. Cherone is a very professional, friendly agent and I enjoyed her expertise."

"Pleasant and friendly to deal with, knowledgeable helpful and informed"

"she was very efficient"

"Holly was very approachable and easy to chat with about our needs in a holiday"

"Great knowledge"

"Cassandra was very helpful and explained the issues that arose with our booking request clearly so we were able to make an informed decision on our next steps."

"She was very personable, easy to communicate with, with clear, concise comms"

"Professional, efficient, genuinely friendly & interested - above all Tanya listened well so consequently was right on to a holiday that would suit me. Clarity of communication as also pleasing, thankyou!"

"Well organized and friendly helpful and listen to what we wanted. Very happy with service"

"Efficiency in compiling a quote for 16 travellers."

"We decided last minute to book a holiday taking advantage of a special that was to expire the next day. Bonnie had to organise 6 travellers, and she did so very competently. Nothing was a problem and the communication was excellent."

"Very 'tuned in' to what we were wanting"

"Prompt replies, accurate and detailed information."

"Debby always goes above and beyond and makes sure she attends to detail."

"Fast communication, clear understanding of the brief given. Very helpful to someone who has never travelled internationally before."

"Helpful, knowledgeable and great to talk to!"

"Prompt reply Adding airpoints Offering travel insurance"

"went over and above to deal with all my requests"

"She was amazing to deal with. Nothing was a problem and made me feel like I've made the best choice for my hoilday. Would recommend her to everyone who is traveling overseas"

"Just to be able to answer Any questions concerns and put together a package that was right for us. The packaged ticked all the boxes as to what we were looking for or thinking of doing"

"Liz organised all our flights and accommodation as was able get use extra nights beyond the package and meal vouchers saving us both time and money. She was able to do this in a short period of time. Liz has helped us previously with our other holidays. She is knowledgeable, professional and friendly."

"prompt and proffessional"

"very helpful"

"Kim and her team are very helpful helping sort out accommodation flights as its our special annversay of 30th years a nd my 60th so we want somewhere delightful go relaxon the beach read book"

"Sindy was great to deal with. Listerned to what I wanted and gave me good options. Great communication and very timely with responses."

"Nothing too much trouble for Tracey. Everything sorted quickly"

"Prompt information and messaging we are all booked up"

"Jenny made the whole booking process so easy for us, she came back to us quickly with answers to any queries that we had and gave us a good choice of room configurations for our group of 5."