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Help with Online Flight Bookings
For assistance with your online flight booking, please phone 0800 355 999 (International callers dial:+64 3 357 3021) or email help@hot.co.nz during the business hours below.
Customer Support Hours:
Mon - Fri: 8.30am - 12.00am
Sat - Sun: 9.00am - 5.30pm
Public Holidays: 9.00am - 5.30pm
For urgent enquires outside of these hours, your call will be answered by our after-hours team.
Please note: If your call is not related to travel within the next 48 hours, you may be asked to contact our Customer Service team during standard business hours.
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Travel Supplier Enquiry
We value your feedback, please contact us on:
travelsupport@hot.co.nz
