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(International callers dial: 64 3 357 3021)

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Sunday: 09.30am-8.00pm
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FAQ Guide

FAQ - Accommodation
FAQ - Airline Information
FAQ - Airports and Customs
FAQ - Booking Cancellations & Amendments
FAQ - Domestic Travel Insurance
FAQ - Frequent Flyer
FAQ - General
FAQ - International Bookings
FAQ - International Travel Insurance
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FAQ - International Travel Insurance

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  • How do I make a claim on my insurance policy?

  • Why do I need Travel Insurance?

  • If I want to talk to someone / this type of insurance is not suitable how do I contact you ?

  • Are the children travelling with me covered by Essentials Plus International insurance?

  • I am over the age of 69, can I still get insurance?

  • I have a pre-existing condition, can I get insurance?

  • What is a pre-existing medical condition?

  • What does the Essentials Plus International insurance policy not cover?

  • What can you do for me if I find myself in trouble when overseas?

  • I am looking at renting a vehicle, does travel insurance cover me for any excess I might have to pay?

  • We will be hiring a car, if we leave our luggage in the car will it be covered?

  • If the airline loses my luggage, what do I need to do to claim?

  • When will my excess apply?

  • Who is the Travel Insurance provider for House of Travel?

  • What if I need to extend my insurance cover period?

  • I can get cheaper insurance with my credit card, why should I buy your insurance?

  • I have Gold Card insurance, how does this compare to your travel insurance?

  • Do I need insurance? I am fit and healthy.

  • Do I need insurance when travelling in Australia?

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