One in nine travellers encounters a crisis of some kind - from travel delays, to lost luggage and major medical problems, making travel insurance essential. Travel insurance is an integral part of your travel package and should be purchased at the same time you purchase your travel package.
House of Travel Insurance At House of Travel we believe you should be able to choose the level of insurance cover that suits you. Use the benefit sliders to mix and match your cover. Click here to build your own policy Book Online Travel insurance can be purchased online when you make a flight booking if you are 69 years of age or under. We offer two types of insurance that can be purchased online with your ticket purchase:
• New Zealand Domestic Cancellation insurance (Plan F)
• International Comprehensive insurance – ‘Essentials Plus’ (Plan A) Full Insurance Policy Wording
Supplementary Policy Wording
Other Insurance Available We also have other types of cover that can be purchased by contacting one of our outlets or sending us an enquiry:
• Travel Insurance for people over the age of 69
• Business or Leisure - Yearly Cover - enquire in-store Full Insurance Policy Wording
Insurance Claims If you have taken out insurance cover with us and wish to make a claim, you will first need to fill out a claim form:
• Download a claim form
Once you have completed the claim form you are required to:
1. Provide us with orignal invoices. receipts, and other vouchers relating to Your expenses or Loss.
2. Produce your policy details
3. Provide us with all the information we require
Then, for the quickest service, call Allianz Global Assistance on 0800 574 904 to lodge the claim. Alternatively contact your House of Travel outlet for assistance.
Overseas Emergency Assist
FROM ANYWHERE IN THE WORLD CALL COLLECT:
+61 7 3305 7499
If you need emergency advice or assistance while overseas, emergency assistance company will provide a helping hand 24 hours a day, ever day of the year.
Allianz Global Assistance advice is available for all services related to:
• medical and hospital
• legal expenses
• evacuation and travel
When you call, Allianz Global Assistance require:
1. Your name
2. Your policy number and selected plan
3. Details of your emergency
4. A contact phone number, including area code
Wherever possible you should lodge your claim with us on your return to New Zealand. If you do require assistance while you are away, please call us.
Children under the age of 2, not occupying a seat and accompanied by an adult, may travel on an infant fare. If your infant requires a separate seat please purchase a child fare.
If you have an E-voucher, enter your code here. The system will validate the code and if applicable, then highlights which products are eligible for discounts or promotional offers.
Our regions are broken down into four categories:
Asia: All Asian countries excluding Japan and Bali(China, Thailand,
Vietnam, Singapore, India)
Australia/Pacific: South-West Pacific including Australia, Papua
New Guinea, Fiji, Bali and Norfolk Island
Worldwide: Any journey including USA, Japan, Africa and the Middle
East or where you travel across multiple regions
Europe: All European destinations, such as Italy, France, Spain,
Our Packaging Engine is currently disabled for site maintenance. Please check back shortly, or contact our Call Centre on 0800 367 468
wish, you can also download a current browser version via the following links:
Thank you for your visit and we hope to see you again soon.