House of Travel Vision

“House of Travel will be recognised by all kiwis for creating better travel experiences than they can do themselves or through anyone else.”


We will achieve the HOT vision by:
• Consistently giving you the best products and service at the best price.
• Allowing you to book your travel how and when you want.
• Providing you with the latest and most reliable travel information and booking systems in the travel industry so House of Travel can help facilitate your DIY bookings.  
• Using our combined buying power to access outstanding deals for you.
• Maintaining a company culture that values customer service, fun, and passion for travel.
• Ensuring you benefit from the highest staff training standards in the travel industry.
• Making sure that the fun and excitement of travel begins with us.

House of Travel Purpose

“To enrich peoples’ lives through travel”

We will achieve the HOT Purpose by:
• Employing “Travel Nuts” - fun people with a very real depth of talent and a passion for travel challenging the status quo.
• Always taking the customer's needs seriously. 
• Building long-term strong partnerships with our suppliers, which are mutually beneficial. 
• Being part of the communities within which we operate.
• Having a strong positive culture as the foundation stone on which to continue to build a very successful business.

House of Travel Values

“Act with integrity, operate as one, no bullshit and the customer comes first”

We will add further to the HOT Values by:
• Being upfront, open and honest. 
• Being unselfish – which means our customer's needs will always come first. 
• Maintaining independence – so we act as the consumer's advocate. 
• Being committed to a partnership with our suppliers and customers.
• Being proactive and creative – so our customers are kept informed about the special products and services we have to offer.
• Doing the basics brilliantly so we tell it how it is, move with pace and get things done.


House of Travel’s commitment to our teams

“We will encourage all employees to learn and grow, both in their roles and as individuals. As a consequence of your career at HOT, you will grow to be a better person."

We will help personal growth at HOT by aiming to be:
• An employer of choice.
• An awesome place to work.
• A nurturer, developer and retainer of great people.
• The number one travel brand in the market.
• Balanced, we encourage our employees to have fun while you’re working.

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